How To Keep Cell Phone Number When Switching Carriers – Porting numbers is a way of submitting a request to transfer (port out) your existing number from your old service provider so that you can continue to use it with the service.
The process starts when the form is completed which includes the steps to confirm that the number is portable, LoA (Letter of Authorization) specifying the old service provider, name, address and good contact number. Before transferring your number to , please check the following:
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We do our best to help you troubleshoot as we go along, but if you want to save time and effort, we recommend checking out these items before attempting to port your number.
Port Out Passcode
While the number is being transferred you can track the status of your transfer request on the Configure > Numbers > transfer request tab. You will also receive an email when the number transfer is complete.
During the transfer period we provide you with a temporary number which can be used instead of the actual number. This number will eventually be removed from the account once the port order is completed.
Porting a number can take anywhere between 7-10 business days, although in some cases the porting process can take up to 4 weeks.
Temporary numbers are configured the same as other numbers, to learn how visit the How to configure numbers section.
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The temporary number will automatically be removed from the account so you can start using your permanent number.
Similar to transfers in outsourcing it must be initiated from the side of the winning carrier. This means you must submit the request to the service provider you have chosen to receive services from. If there are any requests not mentioned in the FAQ section, please contact our shipping team by calling 800.998.7087 or emailing [email protected] .
Currently, we do not support drafts. If you exit the wizard, you will lose all the entered information and will need to start over.
Submitting your transfer request To submit a transfer request, Sanidi provides a step-by-step guide that will take you through all the information needed to submit the information. * Important to note that if you exit the transfer wizard at any time, you will lose any saved information. Clicking anywhere outside the wizard will display the following dialog box to prevent you from accidentally:
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As mentioned earlier, porting a number is a process that may result in rejection by your current service provider if the account is not in the correct status and/or the information provided is incorrect.
Here we will collect all the information related to the number you will transfer.
Order number automatically, it will automatically generate a number when you apply. Additional charges may apply depending on how many numbers you currently have in your account. If the process will result in additional charges, then you will see the following dialog box asking for payment confirmation.
The last step is the confirmation and digital acceptance of the Letter of authorization, which will allow processing the transfer request to the Local America number.
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* Toll-free numbers require an additional signed paper authorization letter, which is emailed after you submit a transfer request.
At this point, you will be redirected to the Transfer application, where you can see the status of your transfer numbers, as well as the ability to upload important information.
For toll-free numbers only, you will also need to sign and submit a copy of your Authorization Letter, which is the form you filled out online for your number transfer. A form to print, sign and submit is attached to the email.
Once your proof of ownership and signed Letter of Authorization is submitted, you’re done! We will review and process your transfer, and you will be notified when your toll-free number is transferred or if we encounter problems transferring it.
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Generally, it takes 10-15 days to transfer a number, and some numbers take up to 30 days to transfer.
Tip! Meanwhile, use your temporary number, listed on the Manage Account page (Configure > Manage Number), to configure and test your settings. Forward the number you’re porting to your temporary number to start forwarding your calls right away!
If you have any questions about porting your number, please contact our Customer Service team for more information.
After submitting your transfer request, you will be able to determine the status and provide any necessary documents to process your transfer request.
Change Sim Cards Flat Icon Phone Number Transfer Vector Image
* Note: Accounts that do not have an active transfer request will not be able to see this tab.
As mentioned earlier in the guide, documentation must be submitted with each transfer number and this information depends on the type of number you are transferring. For US Local numbers, you must upload a copy of your most recent bill and for Serial Billing Numbers, you must also upload a signed letter of authorization.
* Note: Once a file is uploaded it cannot be deleted, so make sure you upload the correct file.
When your transfer request is submitted, we give you a temporary number, which you can use while your transfer is being processed.
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We’ll email you when the transfer is complete, at which point your ported number will handle calls just like you set up your heat.
You will need to submit proof to your current carrier that the number you are porting is indeed yours to port.
Porting a toll-free number also requires submitting a signed Letter of Authorization to your current carrier. This is not required when porting a U.S. area code.
To complete this step, open, print and sign the Authorization Letter attached to the confirmation email you received after submitting your online transfer request.
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Submit your signed letter by email to [email protected] or fax to (858) 777-9888, to our Shipping Department.
You can also upload a scan or screenshot (PDF format only) of any of the documents listed above. To do this, complete the following steps:
While porting a number is a routine transaction that is generally completed within 15 working days (although some requests can take up to 60 working days), some requests have been rejected.
8×8 – 8×8 locks their numbers with a PIN. To move forward, contact 8×8 and request the CSR and PIN associated with the number transfer.
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Comcast – Comcast requires the end user to provide their account number. This can be found on your Comcast bill.
Dialpad – A PIN must be provided to dial your number. Please follow the instructions provided by Dialpad.
EFax – Please review your contract with eFax. Their terms specify that the customer is allowed to travel abroad only if he is imported. You may also be charged a fee. If an attempt is made to port a number that is not allowed, the customer will be charged a large fee. If a PIN/LOA is required, we will work to resolve this, but please expect delays.
Google Voice – Google Voice requires its end user to unlock their number before transferring. You can unlock your number at the following link: https://www.google.com/voice/b/0/unlock?pli=1. If there are no unlock codes, make sure the customer is logged into only one specific Google account and not multiple accounts.
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Grasshopper – In most cases, Grasshopper uses a third-party service provider that requires its vendor information for an effective port. Contact Grasshopper to obtain a Customer Service Record (CSR).
IPlum – To transfer from iPlum, you will need to open the information. Please follow the instructions provided by iPlum.
Magic Jack – To enter your Magic Jack number, you will need to provide an account number and account password. The account number is located on your account home page and the account password is the password used to log into your account.
Metrofax – Please review your contract with MetroFax. Their terms specify that the customer is allowed to travel abroad only if he is imported. You may also be charged a fee. If an attempt is made to port a number that is not allowed, the customer will be charged a large fee. If a PIN/LOA is required, we will work to resolve this, but please expect delays.
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MyFax – Please review your contract with MyFax. Their terms specify that the customer is allowed to travel abroad only if he is imported. You may also be charged a fee. If an attempt is made to port a number that is not allowed, the customer will be charged a large fee. If a PIN/LOA is required, we will work to resolve this, but please expect delays.
Nextiva – Nextiva may have different information in the background required to generate your code. Please request the CSR directly from Nextiva to ensure the correct information is submitted. You can request a CSR by following the instructions here.
NumberBarn – When you activate your number with NumberBarn, they will provide you with an account number and PIN. Take a screenshot of this information and upload it to your door application, as this can be used as proof of ownership.
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