How to Cancel Your Ooma Phone Service: A Step-by-Step Guide

Understand your Ooma Service Agreement

Understand your Ooma Service Agreement

Before you cancel your Ooma phone service, it is crucial to understand what you agreed to when you signed up. Your Ooma Service Agreement outlines the terms and conditions of your account and includes information about penalties, fees, and service cancellation policies. Understanding your service agreement can help you avoid unnecessary charges or legal issues. Below are some essential points to keep in mind:

Service Cancellation Policy:

Your Ooma service agreement explains the minimum term of your contract and under what circumstances you are eligible to cancel your service without penalty. Ooma typically requires customers to maintain their service for a minimum of one year from the date of activation. If you choose to cancel your service before the end of your contract, you may be subject to early termination fees. Therefore, you should evaluate the remaining time of your contract before canceling your service.

Penalties and Fees:

Under the terms of the service agreement, Ooma may charge customers for early termination fees or service disconnection charges. In some cases, Ooma may waive these fees depending on the reason for cancellation, such as relocation to an area outside of Ooma’s service coverage. You should consult your service agreement for complete details on these fees and charges.

Service Equipment:

Your Ooma service agreement describes the equipment you are required to use to access the Ooma service, such as the Ooma Telo device. If you decide to cancel your service, you may need to return certain equipment to Ooma. You should consult your Ooma service agreement to learn about the necessary steps you need to follow to return your equipment.

Automatic Renewals:

Your Ooma service agreement may include automatic renewal clauses that obligate you to extend your service automatically, without your explicit consent. Automatic renewals can be tricky and can lead to misunderstandings. Make sure you are aware of any automatic renewals applicable to your contract, and take the necessary steps to terminate these renewals if that is your intention.

Termination Procedures:

Finally, your Ooma service agreement may outline the procedures you should follow to terminate your contract officially. These procedures include canceling your account online or by calling Ooma’s customer service. You must follow the specified termination protocol to avoid any confusion or misunderstanding that could result in you being charged late fees or penalties.

In conclusion, understanding your Ooma service agreement is crucial before you cancel your service. Taking the time to read and comprehend all the terms and conditions in the service agreement can help you avoid costly mistakes and legal problems. If you have any questions or concerns about canceling your Ooma phone service, Ooma’s customer service representatives would be happy to assist you.

Review Ooma’s Cancellation Policies

Cancellation Policies Ooma

Ooma is a great way to save money on your phone service, but if you need to cancel your account, you’ll want to review their cancellation policies. Here’s what you need to know:

How to Cancel Ooma Phone Service

If you’re ready to cancel your Ooma service, you can do so by logging into your account online and navigating to the “Account” section. From there, you’ll be able to cancel your service and close your account. Alternatively, you can contact Ooma’s Customer Care team and cancel over the phone by dialing 1-888-711-6662.

Ooma’s Money-Back Guarantee

Ooma offers a 30-day money-back guarantee, so if you’re not satisfied with the service, you can cancel within the first 30 days and receive a full refund. This is a great way to try the service without any risk.

However, it’s important to note that if you cancel after the 30-day money-back guarantee period has expired, you will not receive a refund for any unused service. This means that if you cancel in the middle of your billing cycle, you will not receive a prorated refund for the remaining days in the cycle.

Ooma’s Early Termination Fee

If you sign up for Ooma’s Premier service and cancel before your one-year term is up, you will be subject to an early termination fee (ETF). The ETF is $99.99, which will be charged to your account if you cancel before the end of your 12-month contract.

However, if you cancel due to Ooma’s failure to comply with their obligations under the terms of your agreement, you will not be subject to the ETF. Additionally, if you cancel your Premier service and downgrade to the Basic service, you will not be subject to the ETF.

Canceling Ooma’s Equipment Lease

If you lease Ooma’s equipment and need to cancel your service, you will need to return the equipment to Ooma. You can request a return materials authorization (RMA) from Ooma, which will provide you with instructions for returning the equipment.

It’s important to note that if you cancel your service and do not return the equipment, you will be charged for the full price of the equipment. This means that it’s essential to return the equipment promptly to avoid any additional charges from Ooma.

Final Thoughts on Canceling Ooma

While canceling any service can be a hassle, Ooma’s cancellation policies are straightforward and easy to follow. Whether you need to cancel within the first 30 days or in the middle of your contract, you can do so either online or over the phone. Just remember to return any leased equipment promptly and be aware of any potential early termination fees.

Prepare for the Cancellation Process

Cancel Service

If you are planning to cancel your Ooma phone service, you need to prepare yourself for the cancellation process. Cancelling any service can be a bit daunting, but this guide will help you streamline the process and make it as simple as possible.

Gather Your Account Information

Ooma Account Information

Before you contact Ooma to cancel your account, ensure that you have all the necessary information together. This includes your account number, billing information, and login details. Additionally, you may need to provide information on any equipment that you need to return. This information will be used to verify your account and process the cancellation. You can find your account number by logging into your Ooma account and checking your billing information. You may also find it on any correspondence or billing statements that you have received from Ooma.

Review the Cancellation Policy

Cancellation Policy

It is essential to read through the cancellation policy to ensure that you are aware of any changes that may occur when you cancel your Ooma phone service. It is important to note that the cancellation policy may vary depending on your contract and the type of service you have. If you are under contract, you may need to pay a cancellation fee or return any equipment that was provided to you. Moreover, you may also lose access to any features or services that were included in your plan. Make sure that you understand the terms and conditions of your contract before initiating the cancellation process.

Plan Your Timing


Timing is everything when it comes to cancelling your Ooma phone service. You should plan your cancellation process to avoid any disruption to service. If you are under contract, you may need to wait until your contract expires to avoid paying any early termination fees. Additionally, you should be aware that cancellation often takes several days to process, so ensure that you don’t cancel your service too close to the end of your billing cycle.

Contact Ooma Customer Support

Ooma Phone Service Customer Support

The next step is to contact Ooma customer support to initiate the cancellation process. You can reach Ooma customer support by phone, email, or live chat. Make sure you have all your account information handy when you contact them. The representative will guide you through the process and may ask you some questions regarding why you want to cancel your service. Be honest and straightforward when answering their questions. Finally, confirm that your service has been cancelled and ask them whether there are any remaining balances or fees owed.

Following these simple steps will make the cancellation process of your Ooma phone service as smooth as possible. Just ensure that you have all the necessary information, understand the terms of your cancellation policy, plan your timing, and contact Ooma customer support to guide you through the process. Cancelling your Ooma phone service for whatever reason should not be a stressful process, so take your time preparing for it, and you will be able to complete it effortlessly.

Cancel Your Ooma Service

Cancel Ooma Phone Service

If you have decided to leave Ooma and cancel your service, you have a few options. It is important to remember that Ooma does not offer a traditional annual contract, and you are free to cancel your service at any time without any penalties. Here are some steps to guide you through the cancellation process:

1. Call Ooma Customer Service

The first and easiest step is to call Ooma customer service. It is important to have your account information like your phone number and email ready when you call. The customer service representative will ask you why you wish to cancel your service and may offer you some incentives to stay with the company.

2. Return Your Ooma Equipment

Ooma Equipment

Once you cancel your service, you should return your Ooma equipment to avoid any unnecessary charges. Ooma will send you a prepaid shipping label, which you can use to return your equipment. Make sure to pack the equipment properly before dropping it off at the post office.

3. Transfer Your Phone Number

Transfer Phone Number

If you wish to keep your phone number when leaving Ooma, you should transfer it to your new provider before cancelling your service. This can take a few days to complete, so make sure to start the transfer process as soon as possible.

4. Keep an Eye on Your Billing Cycle

Billing Cycle

When cancelling your service, make sure to keep an eye on your billing cycle. Ooma bills in advance for its services, so you may still have a balance due even after you cancel your service. Make sure to check your account regularly to ensure that you are not being charged for a service you are no longer using.

5. Get a Refund


If you have prepaid for Ooma services and cancel before the end of that payment period, you may be eligible for a refund. Ooma will typically refund the balance of any unused days on your account, minus any unpaid charges. You should contact Ooma customer service if you are unsure about your refund eligibility.

By following these steps, Cancelling your Ooma Phone Service should be a breeze. Remember to keep an eye on your billing cycle and get your refund if you are eligible for it. You can always come back to Ooma if you change your mind in the future.

Return Ooma Equipment and Resolve Outstanding Balances

ooma equipment return and outstanding balances

Canceling a phone service is a big decision that requires proper handling of equipment and account balances. Ooma provides a reliable and cost-effective phone system, but if you decide to move to another provider or cut down on expenses, you can easily cancel your subscription. Here are the steps to return Ooma equipment and resolve outstanding balances:

Step 1: Prepare for cancellation

Before canceling your Ooma phone service, review your contract terms and consider the following:

  • Monthly recurring charges and fees
  • Outstanding balances, if any
  • Early termination fees (if you signed up for an annual contract)
  • The impact of canceling on other services you may have bundled with Ooma, such as internet or TV

You can cancel your Ooma service by logging into your account and following the prompts. Alternatively, you can call Ooma support and request cancellation.

Step 2: Return Ooma equipment

If you have rented or purchased Ooma equipment, such as the Ooma Telo device, you need to return it to Ooma. Here’s how:

  • Package the device, including the power cord, Ethernet cable, and any accessories that came with it.
  • Print the return label from your Ooma account or request one from Ooma support.
  • Attach the label to the package and drop off at any FedEx location or schedule a pickup.
  • Keep the tracking number and confirmation of return for your records.

If you don’t return the equipment, you’ll be charged a fee that may vary depending on the device and its condition.

Step 3: Resolve outstanding balances

If you have any outstanding balances on your Ooma account, you need to settle them before canceling the service. This includes any overdue payments, prorated charges, and early termination fees if applicable. Here are your options:

  • Pay the balance in full using a credit card, debit card, or electronic check.
  • Arrange a payment plan with Ooma support if you can’t pay the balance in full. This may involve paying a down payment and dividing the remaining balance into monthly installments.
  • Use any credit available on your account to offset the balance. If you have a credit balance, you can request a refund or use it towards any future charges on your Ooma account.

Keep in mind that failing to settle your outstanding balances may result in negative reports on your credit score and collection activities.

Step 4: Confirm cancellation and account closure

Once you have returned the Ooma equipment and resolved any outstanding balances, confirm that your phone service is canceled and your account is closed. Check your email for a confirmation of cancellation and any credits or refunds due to you. Also, verify that Ooma has stopped billing you on your credit card or bank account, and that your phone number is no longer active.

Step 5: Explore other options

telephone options

After canceling your Ooma phone service, you may want to explore other options that suit your needs and budget. Some alternatives to Ooma include:

  • Landline phone service from your local phone company
  • VoIP (Voice over Internet Protocol) service from a different provider
  • Cellular phone plans that offer unlimited talk time and text messages
  • Internet-based communication tools such as Skype, Zoom, and WhatsApp

Do your research and compare the features, costs, and quality of service of these options before choosing one.

Canceling your Ooma phone service is a straightforward process that requires careful attention to equipment return and outstanding balances. By following the steps outlined in this article, you can cancel your service smoothly and avoid any unnecessary fees or legal consequences.

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