Company Overview

United Services Automobile Association (USAA) is a financial services group that provides insurance, banking, and investment products to members of the U.S. military, veterans, and their families.

USAA was founded in 1922 by a group of Army officers who wanted to provide affordable insurance to their fellow servicemen. The company has since grown to become one of the largest financial institutions in the United States, with over 13 million members.

Mission and Values

USAA’s mission is to “provide financial security and peace of mind to those who serve and have served our nation.” The company’s values are integrity, service, excellence, and loyalty.

Products and Services

USAA offers a wide range of products and services, including:

  • Auto insurance
  • Homeowners insurance
  • Renters insurance
  • Life insurance
  • Health insurance
  • Banking
  • Investments

Car Insurance Coverage Options

USAA offers a comprehensive suite of car insurance coverage options tailored to meet the diverse needs of its members. From basic liability coverage to comprehensive protection, USAA’s policies provide peace of mind and financial protection in the event of an accident or other covered incident.

The specific coverage options available through USAA include:

Liability Coverage

Liability coverage is the foundation of any car insurance policy, and it provides protection against claims made by other parties if you are found responsible for an accident. Liability coverage typically includes:

  • Bodily injury liability: Covers medical expenses and other damages to others injured in an accident you cause.
  • Property damage liability: Covers damage to property belonging to others, such as another vehicle or a building.

Collision Coverage

Collision coverage provides protection for your own vehicle in the event of an accident, regardless of who is at fault. It covers damages to your car caused by a collision with another vehicle, object, or even a rollover.

Comprehensive Coverage

Comprehensive coverage provides protection for your vehicle against non-collision-related events, such as theft, vandalism, fire, hail, and animal strikes. It can also cover damage caused by natural disasters, such as hurricanes and floods.

Uninsured/Underinsured Motorist Coverage

Uninsured/underinsured motorist coverage protects you and your passengers in the event of an accident with a driver who is uninsured or underinsured. It provides coverage for medical expenses, lost wages, and other damages.

Medical Payments Coverage

Medical payments coverage provides coverage for medical expenses incurred by you and your passengers in the event of an accident, regardless of who is at fault. It can cover expenses such as doctor visits, hospital stays, and rehabilitation.

Rental Reimbursement Coverage

Rental reimbursement coverage provides coverage for the cost of renting a vehicle if your car is damaged or stolen and you need a temporary replacement.

Roadside Assistance Coverage

Roadside assistance coverage provides access to emergency roadside services, such as towing, jump-starts, and tire changes.

Pricing and Discounts


USAA’s car insurance premiums are determined by various factors, including driving history, vehicle type, coverage options, and location. The company also offers several discounts and promotions to help policyholders reduce their insurance costs.

Factors Influencing Premiums

  • Driving history: Drivers with a clean driving record will generally pay lower premiums than those with accidents or traffic violations.
  • Vehicle type: The make, model, and year of a vehicle can affect insurance rates. More expensive or higher-risk vehicles typically have higher premiums.
  • Coverage options: The amount and type of coverage chosen will impact the premium. Higher levels of coverage, such as comprehensive and collision, will generally result in higher premiums.
  • Location: Insurance rates can vary depending on the state or region where a vehicle is registered. Areas with higher rates of accidents or theft may have higher premiums.

Discounts and Promotions

USAA offers a range of discounts and promotions to help policyholders save on their car insurance premiums, including:

  • Multi-policy discount: Policyholders who bundle their car insurance with other USAA policies, such as homeowners or renters insurance, may qualify for a discount.
  • Safe driver discount: Drivers who maintain a clean driving record for a certain period of time may be eligible for a safe driver discount.
  • Good student discount: Students who maintain a certain GPA may qualify for a good student discount.
  • Military discount: Active-duty military members and veterans may be eligible for a military discount.
  • Loyalty discount: Policyholders who have been with USAA for a certain period of time may be eligible for a loyalty discount.

Comparison of Rates

The following table compares USAA’s car insurance rates to those of other major car insurance providers:

Company Average Annual Premium
USAA $1,200
Geico $1,400
Progressive $1,600
State Farm $1,800

As shown in the table, USAA’s car insurance rates are generally lower than those of other major providers.

Customer Service and Claims Handling

USAA provides exceptional customer service through various channels, ensuring prompt and personalized assistance. Its representatives are knowledgeable, friendly, and available 24/7 via phone, email, live chat, and social media.

Filing a claim with USAA is straightforward. You can report an accident or file a claim online, through the mobile app, or by calling a dedicated claims hotline. The claims process is designed to be efficient and hassle-free, with adjusters assigned to each claim to provide guidance and support throughout.

Customer Testimonials

  • “I was so impressed with the customer service I received from USAA. They were empathetic, helpful, and resolved my issue quickly and efficiently.”
  • “Filing a claim with USAA was a breeze. The process was clear and easy to follow, and my adjuster was extremely responsive and supportive.”

Financial Strength and Stability

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USAA is renowned for its exceptional financial strength and stability. The company boasts a consistent track record of strong financial performance, ensuring its ability to meet its obligations to policyholders even during challenging economic times.

This financial strength benefits policyholders in several ways. Firstly, it provides peace of mind, knowing that their insurer has the resources to cover claims promptly and adequately. Secondly, USAA’s financial stability enables it to offer competitive rates and premiums, as it can spread risk more effectively across a larger pool of policyholders.

Ratings and Comparisons

USAA’s financial strength is consistently recognized by leading credit rating agencies. The company has received top ratings from A.M. Best (A++), Standard & Poor’s (AA+), and Moody’s (Aa3), indicating its exceptional financial stability and creditworthiness.

Compared to other major car insurance providers, USAA consistently ranks among the highest in financial strength and stability. This is a testament to the company’s prudent financial management and its commitment to maintaining a strong financial position.

Online Tools and Resources

USAA offers a comprehensive suite of online tools and resources to empower its car insurance policyholders with convenient and efficient policy management.

These tools allow policyholders to access their policy information, make changes, file claims, and more, all from the comfort of their own devices.

Online Account Management

Policyholders can create an online account to access their policy details, including coverage information, payment history, and deductibles.

They can also update their personal information, add or remove vehicles, and make policy changes as needed.

Claims Filing and Tracking

In the event of an accident, policyholders can file a claim online using USAA’s secure portal.

They can upload photos, provide details about the incident, and track the progress of their claim.

Roadside Assistance

USAA’s online tools include a roadside assistance feature that allows policyholders to request assistance with flat tires, dead batteries, and other roadside emergencies.

They can track the location of their service technician in real-time and receive updates on the estimated time of arrival.

Discounts and Promotions

Policyholders can access information about available discounts and promotions through USAA’s online resources.

They can also sign up for email alerts to stay informed about new offers and savings opportunities.

Community Involvement and Social Responsibility

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USAA actively engages in community outreach and social responsibility initiatives, prioritizing support for military families and veterans.

USAA’s commitment to community involvement is rooted in its mission to serve the military community. Through its “Communities First” program, USAA provides financial support and volunteer opportunities to organizations dedicated to military families and veterans. The program has awarded over $200 million to date, supporting initiatives such as housing assistance, education, and healthcare.

Military Family Support

USAA offers a range of programs tailored to the unique needs of military families. The “Military Family Relief Fund” provides financial assistance to families facing unexpected financial hardships, while the “Military Spouse Employment Partnership” connects spouses with employment opportunities.

Veteran Support

USAA recognizes the challenges veterans face when transitioning to civilian life. The “Veteran Employment Initiative” assists veterans in finding meaningful employment, and the “Veteran Service Center” provides comprehensive support services to veterans and their families.

Community Involvement

Beyond military-focused initiatives, USAA actively participates in broader community outreach. The company supports organizations addressing education, financial literacy, and disaster relief. USAA employees regularly volunteer their time and expertise to local charities and community events.


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